Returns Policy

You must inform us of your intention to return your item within 15 days of receipt. You then have 15 days to return the item to Warwick Med return address in exchange for a full refund or an exchanged item of the same value or less.

Warwick Med will cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). A refund or replacement will be issued within four weeks of receipt of goods. Personalised goods are unable to be returned, unless it is the error by Warwick Med Ltd.

Delivery

All  goods are shipped via Royal Mail, DPD or UPS.

Some products may not be in stock at time of order. If this is the case, we will contact you with a lead time.

We have had 2 tests performed to show the resilience and quality of our badges. 

Our first test demonstrates the resistance of the badges to various chemicals to denote that they can withstand regular cleaning and do not exhibit any of the following:

• Discoloration.
• Deformation.
• Pigment leaching.
• Damage to the metallic popper fastenings.
• Mechanical performance.
• Reduction in tensile strength.
  Full Report Here

Our second test measures the maximum pull-off load in the force (measured in newtons) in separations of the badges to the hats which was represented by a person peeling the badge from the cap and releasing one fastener. 

The results demonstrated of the badge & hat fastening system demonstrated that it is:

• Capable of a minimum of 400 peel separations/re-attachments and still performs as designed.
• There was no noticeable change in dimension for the male fasteners after testing.
• Performance was not affected after 400 separations.
• The materials supplied (hat, badge, fasteners) does not wear or change appearance when subjected to 400 separations.
• Is a suitable for its designed use (as a clinical hat with removable ID badges).
  Full report available here